Best business VoIP providers

1. Zendesk

An image displays Zendesk’s VoIP service, one of the best business VoIP providers.

Zendesk integrated voice software makes it easy to customize your phone support, no matter the size or complexity of your operations. Take calls immediately with a cloud-based voice solution that works right out of the box. You’ll only pay for the minutes you use with Zendesk phone support software, which reduces overhead and expenses for your team.

Zendesk enables your teams to provide phone support from the platform you use to manage your other support channels for a more connected customer experience. Handle calls, voicemails, and texts in the same space where you manage emails, chat, and social messaging. Agents can immediately see all customer information and conversation history across channels.

Agents using computer telephony integration can make phone calls directly from their browsers, so they can work from home, the office, or anywhere in the world. You can extend voice capabilities with additional tools and services, including advanced call transcription. You can also route callers to the right agent for the task using IVR software, group routing, and overflow and after-hours routing.

Zendesk’s real-time dashboards make it easy to monitor your queue and agent activity to ensure your customers are getting the help they need. With overview metrics—such as max calls waiting, the number of calls abandoned in the queue, and average time to answer—you can look deeper into the health and efficiency of your integrated phone support.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

  • Unified conversations

  • Real-time analytics

  • Advanced call transcription

  • Callback requests

Pricing:

  • Suite Team: $55 per agent/month

  • Suite Growth: $89 per agent/month

  • Suite Professional: $115 per agent/month

Plans billed annually

Free trial: 14 days

2. Talkdesk

An image displays Talkdesk’s VoIP platform, one of the best business VoIP providers.Image source

With Talkdesk’s versatile business VoIP system, you can deploy nearly any feature needed in a contact center. Talkdesk enhances collaboration between departments by unifying users on a single platform. It has mobile and desktop apps, letting team members manage voicemails and make calls wherever they prefer.

Talkdesk’s asset is its CX Cloud platform, designed for outbound and inbound call centers. It leans into AI-powered tools like virtual agents and interactive analytics to level up customer experiences. CX Cloud can also report on agent call metrics, manage call queues, and intelligently route inbound calls.

Features:

  • Routing

  • IVR

  • Monitoring and recording

  • Reporting

Pricing:

  • CX Cloud Essentials: $75 per user/month

  • CX Cloud Elevate: $95 per user/month

  • CX Cloud Elite: $125 per user/month

  • Experience Cloud packages: Contact Talkdesk to get a quote

Free trial: Not available

Learn more about Zendesk for Talkdesk.

3. RingCentral MVP

An image displays RingCentral MVP’s VoIP platform, one of the best business VoIP providers.Image source

RingCentral MVP has a reasonable price and a deep set of VoIP features. The lowest-tier plan, Essentials, supports up to 20 users and includes toll-free numbers and unlimited calls in the U.S. and Canada. Essentials also includes voicemail-to-text, team messaging, document sharing, and more.

The pricier plans, Premium and Ultimate, include more features that appeal to enterprises, such as whisper, barge, and real-time analytics. But for most smaller businesses, RingCentral’s Standard plan can be a great fit.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

Pricing:

  • Essentials: $32.99 per user/month

  • Standard: $40.99 per user/month

  • Premium: $47.99 per user/month

  • Ultimate: $62.99 per user/month

Free trial: 50 minutes of domestic calls

Learn more about Zendesk for RingCentral.

4. 8×8

An image displays 8x8’s VoIP platform, one of the best business VoIP providers.Image source

8×8’s business VoIP service is a feature-rich solution with user-friendly apps for both desktop and mobile. 8×8’s business communication service delivers voice, video, and chat capabilities. Teams will have a unified app with team messaging and document sharing to enhance collaboration.

More advanced features require one of 8×8’s contact center plans. These provide access to skills-based routing, IVR, CRM integrations, and more. Create custom workspaces for agents and supervisors tailored to their unique workflows.

Features:

  • Routing

  • IVR

  • Monitoring and recording

  • Reporting

Pricing:

  • X2: $28 per user/month

  • X4: $57 per user/month

  • X6: $85 per user/month

  • X7: $110 per user/month

  • X8: $140 per user/month

Free trial: 30 days

Learn more about Zendesk for 8×8.

5. Nextiva

An image displays Nextiva’s VoIP platform, one of the best business VoIP providers.Image source

Nextiva’s VoIP phone services are cloud-based, with 99.99 percent uptime. Video conferencing and messaging are bundled with Nextiva’s VoIP to give you more communication methods. Nextiva also includes the Call Flow Builder, a handy drag-and-drop tool that helps you map out call routing flows. Plus, the real-time call tracking and recording make it easy to QA agent performance and identify important trends.

Nextiva’s 24/7 support team can aid users if issues arise. Note that the contact center service is separate from the business phone service and comes at an additional cost.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

Pricing:

  • Essentials: $25.95 per user/month

  • Professional: $30.95 per user/month

  • Enterprise: $40.95 per user/month

Free trial: 7 days

6. GoTo Connect

An image displays GoTo Connect’s VoIP platform, one of the best business VoIP providers.Image source

GoTo Connect is a cloud-based VoIP phone service. Using GoTo Connect’s hosted VoIP, your employees can make calls from anywhere if they have an internet connection. Even the lowest-tier plan includes access to local and toll-free number options. Higher-tier plans allow for unlimited users and auto attendants.

The system is designed to make setting up and maintaining your phone system as easy as possible. For instance, with the Dial Plan Editor, GoTo Connect users can map out call routes and schedules in a visual interface.

Features:

  • Routing

  • IVR

  • Monitoring and recording

  • Reporting

Pricing:

  • Basic: $27 per user/month

  • Standard: $32 per user/month

  • Premium: $43 per user/month

Free trial: 30 days

Learn more about Zendesk for GoTo Connect.

7. MiVoice Business

An image displays MiVoice Business’s VoIP platform, one of the best business VoIP providers.Image source

MiVoice Business by Mitel is an all-in-one communication platform. It provides traditional VoIP features like PBX, softphones, and advanced call controls, as well as conferencing, screen sharing, messaging, and more.

MiVoice Business comes with dynamic learning and document centers to help users get the most out of the service. You can leverage tutorials and courses for self-led learning and quick answers, or contact global tech support that’s available 24/7 for prompt service.

Features:

  • Routing

  • IVR

  • Monitoring and recording

  • Reporting

Pricing:

  • Contact Mitel

Free trial: Not available

Learn more about Zendesk for Mitel.

8. Aircall

An image displays Aircall’s VoIP platform, one of the best business VoIP providers.Image source

A globally distributed workforce can stay connected using a VoIP solution like Aircall’s business phone system. Aircall supports phone numbers in more than 100 countries and makes it easy to add new team members and departments. In addition to its basic VoIP functionality, Aircall offers features like call tracking and popular app integrations.

You can do anything you need to on your VoIP phone, including conference calls, call forwarding, call transferring, and more. All Aircall plans include a free trial of unlimited inbound and outbound calls throughout Canada and the United States.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

Pricing:

  • Essentials: $40 per user/month

  • Professional: $70 per user/month

  • Custom: Contact Aircall

Free trial: 7 days

Learn more about Zendesk for Aircall.

9. Dialpad

An image displays Dialpad’s VoIP platform, one of the best business VoIP providers.Image source

Small and large companies may find Dialpad’s business VoIP phone service worthy of consideration. Aside from phone calls, you can also use the Dialpad VoIP service to conduct video conferences, send instant messages, and more in its easy-to-use desktop and mobile app.

Your team can always stay connected through Dialpad with features like call forwarding to mobile. The Standard plan can integrate with Google and Microsoft, while higher-tier plans come with more advanced options, such as SSO providers. Special phone numbers, like toll-free or local, are only available as add-ons.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

Pricing:

  • Standard: $23 per user/month

  • Pro: $35 per user/month

  • Enterprise: Contact Dialpad

Free trial: 14 days

Learn more about Zendesk for Dialpad.

10. Five9

An image displays Five9’s VoIP platform, one of the best business VoIP providers.Image source

Five9’s VoIP for businesses removes long-distance fees and reduces operating costs. Five9 is flexible enough to meet your needs, whether you’re looking for VoIP to power your simple business phone system or to manage your inbound and outbound call center.

The software allows customers to use its existing equipment to set up the VoIP service. So if you currently have landlines, you’ll need a VoIP adapter. But if you plan to rely on your computers, that works, too.

Features:

  • Routing

  • IVR

  • Monitoring and recording

  • Reporting

Pricing:

  • Core: $149 per month

  • Premium: $169 per month

  • Optimum: $199 per month

  • Ultimate: $229 per month

Free trial: Not available

Learn more about Zendesk for Five9.

11. Vonage

An image displays Vonage’s VoIP platform, one of the best business VoIP providers.Image source

The business VoIP service from Vonage is an option for small businesses and international enterprises. Call tagging, call monitoring, messaging, and CRM integrations all come with Vonage’s business VoIP service. Vonage boasts 99.99 percent uptime reliability while supporting over 100,000 businesses worldwide.

It’s worth noting that Vonage is well-suited for companies using Microsoft Teams, thanks to its tight integration with the service. In addition to VoIP, the service integrates with APIs for enhanced voice, video, and SMS capabilities.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

Pricing:

  • Mobile: $19.99 per line/month

  • Premium: $29.99 per line/month

  • Advanced: $39.99 per line/month

Free trial: Not available

Learn more about Zendesk for Vonage.

12. Webex Calling by Cisco

An image displays Webex Calling’s VoIP platform, one of the best business VoIP providers.Image source

Webex Calling by Cisco specializes in cloud-based calling. All your VoIP calling feature needs are met with Webex, including merging calls, visual voicemail, do not disturb, call forwarding, and more.

Along with its solid base of business-class VoIP, Webex by Cisco provides support for meetings, screen sharing, chat, and an interactive whiteboard. Even the Call plan includes unlimited local and domestic long-distance calls. International long-distance calls get billed per minute.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

Pricing:

  • Basic Call: $0 per month

  • Call: $17 per license/month

  • Enterprise: Contact Webex for a custom quotes

Free trial: 90 days

Learn more about Zendesk for Webex.

13. CloudTalk Voice

An image displays CloudTalk Voice’s VoIP platform, one of the best business VoIP providers.Image source

CloudTalk Voice is an intuitive VoIP solution meant to connect your employees, departments, and branches. On top of that, CloudTalk can help you monitor customer calls, reduce ongoing phone costs, and manage your phone system.

You can use CloudTalk’s business VoIP in its call center software to support inbound and outbound calling. Unless you change devices, you can set up CloudTalk with the computers and smartphones you already use.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

Pricing:

  • Starter: $25 per user/month

  • Essential: $30 per user/month

  • Expert: $50 per user/month

  • Custom: Contact CloudTalk

Free trial: 14 days

Learn more about Zendesk for CloudTalk.

14. CallRail Lead Center

An image displays CallRail Lead Center’s VoIP platform, one of the best business VoIP providers.

CallRail is unique among the options on this list in that its VoIP functionality is catered to salespeople. To that end, CallRail aims to boost sales by providing comprehensive solutions designed for inbound and outbound calls and text messages. It can automatically transcribe calls and use AI to analyze the conversations.

Aside from its VoIP service, CallRail also offers features such as keyword-level attribution, customer reporting, and email summary reports. Its call tracking feature can sync with a form tracking add-on for extra insights into which leads are paying off.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

Pricing:

  • Call Tracking: $45 per month

  • Call Tracking + Intelligence: $95 per month

  • Call Tracking + Form Tracking: $95 per month

  • Call Tracking Complete: $145 per month

Free trial: 14 days

15. Ooma Office

An image displays Ooma Office’s VoIP platform, one of the best business VoIP providers.Image source

Ooma Office is often the first service that small businesses look to when shopping for their first business-class VoIP phone service. It’s not as feature-rich as other solutions, but Ooma Office is easy to use and doesn’t require a lengthy contract.

Ooma Office can accommodate your existing phone number while customizing others to local and toll-free numbers. Its standard features include a mobile app, a virtual assistant, and call logs.

Features:

  • Routing

  • IVR

  • Monitoring and recording

Pricing:

  • Essentials: $19.95 per user/month

  • Pro: $24.95 per user/month

  • Pro Plus: $29.95 per user/month

Free trial: Not available

16. Zoom Phone

An image displays Zoom Phone’s VoIP platform, one of the best business VoIP providers.Image source

Zoom, the popular video conferencing app, also provides VoIP service for businesses. Its VoIP, Zoom Phone, comes with robust features, including call routing, call forwarding, conference bridges, call recording, and virtual extensions.

Zoom Phone is cloud-based, and in addition to its VoIP service, the software includes video and chat communications unified in a single platform. You can equip your team with the most up-to-date devices at a fixed monthly price through Zoom Phone’s Hardware as a Service.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

Pricing:

  • US and Canada Metered: $10 per user/month

  • US and Canada Unlimited: $15 per user/month

  • Global Select: $20 per user/month

Free trial: Not available

Learn more about Zendesk for Zoom Phone.

17. Bitrix24

An image displays Bitrix24’s VoIP platform, one of the best business VoIP providers.Image source

Bitrix24’s VoIP service is a versatile solution for small businesses because it can work as both a contact center and an internal business phone system. Bitrix24 is a solid all-in-one platform that can consolidate your other communication channels.

Use it as your internal PBX system and efficiently manage your incoming and outbound calls through automation and monitoring. Other useful features include a CRM, project management tools, and a website builder.

Features:

  • Routing

  • IVR

  • Monitoring and recording

  • Reporting

Pricing:

  • Free: $0 (limited tools, unlimited users)

  • Basic: $61 per month for 5 users

  • Standard: $124 per month for 50 users

  • Professional: $249 per month for 100 users

Free trial: Not available

18. Intermedia Unite

An image displays Intermedia Unite’s VoIP platform, one of the best business VoIP providers.Image source

Intermedia Unite offers a communications platform that helps businesses connect with their customers from the office or at home. Phones come pre-configured and require no technical expertise to set up. Remote desk phones have the same functionality as in-office equipment.

Businesses have cloud access to Intermedia Unite’s PBX equipment to save data space and money. Call analytics enables users to track the performance of team members and save reports. Team chat connects co-workers across desktop and mobile so they can collaborate on projects via public and private channels.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

Pricing:

  • Unite Pro: $27.99

  • Unite Enterprise: $32.99

Free trial: Not available

19. Microsoft Teams Phone

An image displays Microsoft Team’s VoIP platform, one of the best business VoIP providers.Image source

Microsoft Teams is a staple for Windows-based operations, and its VoIP service lives up to the brand. Its cloud-based systems focus on internal communication, empowering teams to collaborate in hybrid environments. By reducing the number of apps a business uses, Teams Phone protects budgets and improves ROI.

It seamlessly integrates with other contact centers, filling the gaps of your existing provider and transferring calls between your desktop and mobile device. AI can route calls to workers based on their location, availability, and hours of operation.

Features:

  • Routing

  • Recording

Pricing:

  • Standard: $8 per user/month

  • Calling Plan: $15 per user/month

  • Microsoft 365 E5: $57 per user/month

Free trial: Not available

20. Freshdesk Contact Center

An image displays Freshdesk Contact Center’s VoIP platform, one of the best business VoIP providers.Image source

Freshdesk Contact Center, formerly known as Freshcaller, provides an all-in-one solution that easily scales with your business. You can set up the contact center in a few hours, and it has advanced features ready when you need them.

The free plan covers the basics like desktop notifications and call metrics. Growth adds call recording, pre-built reports, and caller queues. The highest tiers are for established businesses that need call monitoring, AI assistance, and custom reporting.

Features:

  • Routing

  • IVR

  • Call button for website

  • Monitoring and recording

  • Reporting

Pricing:

  • Growth: $18 per agent/month

  • Pro: $47 per agent/month

  • Enterprise: $83 per agent/month

Free trial: 21 days

Free plan: Available, but must purchase minutes and phone numbers